Virgin Atlantic delay compensation: check your flight against the record
Virgin Atlantic is a UK carrier. Flights out of the UK are covered by UK261 whatever the destination, and flights into the UK are covered too, from anywhere in the world.
Enter the flight number and date. We pull the actual arrival time, the Eurocontrol air-traffic delay logged at both airports that day and the airport weather, then tell you whether Virgin Atlantic owes you £220, £350 or £520 per passenger and how strong the airline's likely defence is.
Typical Virgin Atlantic routes
| Route | Distance | Per passenger |
|---|---|---|
| Heathrow to New York JFK | 5,555 km | £520 |
| Heathrow to Orlando | 6,980 km | £520 |
| Manchester to Barbados | 6,760 km | £520 |
| Heathrow to Delhi | 6,720 km | £520 |
Bands: up to 1,500 km £220 / €250; 1,500 to 3,500 km £350 / €400; over 3,500 km £520 / €600 (halved for a 3 to 4 hour long-haul delay).
What to know about claiming from Virgin Atlantic
- Every Virgin Atlantic route is long-haul, so every eligible claim is £520 per passenger (£260 if the arrival delay was between 3 and 4 hours), and because Virgin is a UK carrier the inbound leg from the USA or the Caribbean is covered as well as the outbound.
- The CAA lists Virgin Atlantic with AviationADR.
If Virgin Atlantic refuses or does not answer within 8 weeks: The CAA lists this airline with AviationADR. Free to you. You can go there once the airline has given a final answer, or has not answered within 8 weeks of your written complaint, and its decision binds the airline if you accept it.
You can claim from Virgin Atlantic for free.
Use the claim page above and a free template from the CAA, Which? or MoneySavingExpert. Our £4.99 letter adds the verified flight record and the day's delay and weather evidence, which is what you will need if Virgin Atlantic replies with “extraordinary circumstances”. Claims firms charge 35% to 50% of the payout for the same claim.
Virgin Atlantic compensation questions
Answers people search for
How much does Virgin Atlantic pay for a 3-hour delay?
£520 per passenger for arrival delays of 4 hours or more, £260 for delays between 3 and 4 hours, on any Virgin Atlantic route, when the cause was within Virgin's control.
Is my Virgin flight home from Orlando covered?
Yes. UK261 covers flights into the UK on a UK carrier, and Virgin Atlantic is one. The same route on Delta would not be covered.