Lufthansa delay compensation: check your flight against the record
Lufthansa is an EU carrier. Flights out of the UK are covered by UK261; flights out of the EU by EU261; flights from the EU into the UK by both, and you choose which to claim under.
Enter the flight number and date. We pull the actual arrival time, the Eurocontrol air-traffic delay logged at both airports that day and the airport weather, then tell you whether Lufthansa owes you £220, £350 or £520 per passenger and how strong the airline's likely defence is.
Typical Lufthansa routes
| Route | Distance | Per passenger |
|---|---|---|
| Heathrow to Frankfurt | 655 km | £220 |
| Munich to Heathrow | 950 km | €250 / £220 |
| Frankfurt to Singapore | 10,250 km | €600 |
Bands: up to 1,500 km £220 / €250; 1,500 to 3,500 km £350 / €400; over 3,500 km £520 / €600 (halved for a 3 to 4 hour long-haul delay).
What to know about claiming from Lufthansa
- Lufthansa is a German (EU) carrier. The CAA lists Lufthansa, SWISS, Austrian and Brussels Airlines with Schlichtung Reise & Verkehr, the German travel dispute body (formerly söp), which is free for consumers. German courts apply EU261 strictly; the limitation period in Germany is 3 years to the end of the calendar year.
If Lufthansa refuses or does not answer within 8 weeks: The CAA lists Lufthansa, SWISS, Austrian and Brussels Airlines with Schlichtung Reise & Verkehr (formerly söp), a German travel ADR body with an English-language website. It is free of charge for consumers and takes the case when the airline's answer to your complaint is unsatisfactory or does not come.
You can claim from Lufthansa for free.
Use the claim page above and a free template from the CAA, Which? or MoneySavingExpert. Our £4.99 letter adds the verified flight record and the day's delay and weather evidence, which is what you will need if Lufthansa replies with “extraordinary circumstances”. Claims firms charge 35% to 50% of the payout for the same claim.
Lufthansa compensation questions
Answers people search for
Lufthansa pilots or cabin crew were on strike. Is that extraordinary?
No. The European Court held in Airhelp v SAS (C-28/20) that a strike by the airline's own staff is inherent in running the business and not an extraordinary circumstance. Compensation is due.