Qatar Airways delay compensation: check your flight against the record
Qatar Airways is not a UK or EU carrier. Only flights departing a UK or EU airport are covered; the return leg from Doha is not.
Enter the flight number and date. We pull the actual arrival time, the Eurocontrol air-traffic delay logged at both airports that day and the airport weather, then tell you whether Qatar Airways owes you £220, £350 or £520 per passenger and how strong the airline's likely defence is.
Typical Qatar Airways routes
| Route | Distance | Per passenger |
|---|---|---|
| Heathrow to Doha | 5,220 km | £520 |
| Manchester to Doha | 5,310 km | £520 |
| Doha to Heathrow | 5,220 km | not covered |
Bands: up to 1,500 km £220 / €250; 1,500 to 3,500 km £350 / €400; over 3,500 km £520 / €600 (halved for a 3 to 4 hour long-haul delay).
What to know about claiming from Qatar Airways
- Qatar Airways is a third-country carrier: only flights departing the UK or EU are covered. A delayed connection in Doha on a single booking that started in the UK still counts, measured at the final destination.
If Qatar Airways refuses or does not answer within 8 weeks: This airline is not on the CAA's list of airlines signed up to an ADR scheme, so for a UK flight the CAA's Passenger Advice and Complaints Team (PACT) is the free route. PACT can take the complaint up with the airline but, unlike an ADR scheme, cannot make a binding decision. The small claims court remains open.
You can claim from Qatar Airways for free.
Use the claim page above and a free template from the CAA, Which? or MoneySavingExpert. Our £4.99 letter adds the verified flight record and the day's delay and weather evidence, which is what you will need if Qatar Airways replies with “extraordinary circumstances”. Claims firms charge 35% to 50% of the payout for the same claim.
Qatar Airways compensation questions
Answers people search for
My Qatar Airways flight from Heathrow connected in Doha and I arrived in Bangkok 5 hours late. Can I claim?
Yes. The journey departed the UK on one booking, so UK261 applies to the whole journey and the delay is measured at Bangkok (Wegener v Royal Air Maroc). The band is £520 for the Heathrow to Bangkok distance.