Turkish Airlines delay compensation: check your flight against the record
Turkish Airlines is not a UK or EU carrier. Only flights departing a UK or EU airport are covered; the return leg from Istanbul is not.
Enter the flight number and date. We pull the actual arrival time, the Eurocontrol air-traffic delay logged at both airports that day and the airport weather, then tell you whether Turkish Airlines owes you £220, £350 or £520 per passenger and how strong the airline's likely defence is.
Typical Turkish Airlines routes
| Route | Distance | Per passenger |
|---|---|---|
| Heathrow to Istanbul | 2,500 km | £350 |
| Manchester to Istanbul | 2,820 km | £350 |
| Istanbul to Heathrow | 2,500 km | not covered (UK261); Turkish SHY rules apply |
Bands: up to 1,500 km £220 / €250; 1,500 to 3,500 km £350 / €400; over 3,500 km £520 / €600 (halved for a 3 to 4 hour long-haul delay).
What to know about claiming from Turkish Airlines
- Turkey is not in the EU or EEA and Turkish Airlines is a third-country carrier, so only flights departing the UK or EU are covered by UK261/EU261. Flights departing Turkey fall under Turkey's own SHY-YOLCU regulation, which mirrors EU261 amounts in euro.
If Turkish Airlines refuses or does not answer within 8 weeks: The CAA lists this airline with AviationADR. Free to you. You can go there once the airline has given a final answer, or has not answered within 8 weeks of your written complaint, and its decision binds the airline if you accept it.
You can claim from Turkish Airlines for free.
Use the claim page above and a free template from the CAA, Which? or MoneySavingExpert. Our £4.99 letter adds the verified flight record and the day's delay and weather evidence, which is what you will need if Turkish Airlines replies with “extraordinary circumstances”. Claims firms charge 35% to 50% of the payout for the same claim.
Turkish Airlines compensation questions
Answers people search for
Is a Turkish Airlines delay from Istanbul to London covered?
Not by UK261 or EU261. Turkey's SHY-YOLCU passenger regulation applies to departures from Turkey and pays similar amounts; claims go to Turkish Airlines and then to the Turkish DGCA.